Pink Hair Salon: Service Guarantee & 24-Hour Adjustment Policy

At Pink Hair Salon, we are committed to delivering exceptional artistry and ensuring you are completely in love with your results. We conduct thorough consultations prior to every service to align on your hair goals. However, we understand that sometimes minor tweaks are necessary once you have lived with your new hair. To ensure we can provide the best possible resolution, we have established the following adjustment policy.

The 24-Hour Notification Window If you have any issues, concerns, or are unsatisfied with your hair service, you must notify our team within 24 hours of your original appointment time. Please contact us directly by calling us or by sending us an email.

Complimentary Adjustments If you reach out within the 24-hour window, we are happy to offer a complimentary adjustment service to correct any technical errors or ensure the results match our original consultation.

• Scheduling: The adjustment appointment must be scheduled and completed within seven (7) days of your original service.
• Original Stylist: Adjustments will be performed by the original stylist who provided the service. If you prefer to see a different stylist, please let management know when you contact us.

Exclusions and Voided Guarantees To protect our stylists and our business, please note the following conditions where the 24-hour guarantee does not apply:

• Change of Mind: Adjustments are offered for technical issues or failure to achieve the agreed-upon result. If you change your mind and wish to go in a different direction than what was agreed upon during the consultation, this is considered a new service and will be charged accordingly.
• Third-Party Alterations: If you attempt to alter, color, or cut your hair yourself, or if you visit another salon/stylist to adjust the hair before allowing Pink Hair Salon the opportunity to resolve the issue, our service guarantee is immediately voided.
• Refunds: Because of the time, labor, and products used to perform your service, Pink Hair Salon does not offer refunds on salon services.

Client Acknowledgment By booking an appointment and receiving services at Pink Hair Salon, you acknowledge and agree to the terms of this 24-Hour Adjustment Policy.